FAQs | 916th – Shipping, Orders, Returns & Support

Welcome to the 916th Help Center. Below are answers to our most frequently asked questions about orders, shipping, returns, and more.

📦 Orders & Shipping

How long does delivery take?

We offer fast UK delivery within 5-10 business days.


How much is shipping?

Shipping costs are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions – subscribe to our newsletter to stay updated!

Where do you ship?

We currently ship to all regions in the UK. If your region isn’t listed at checkout, contact us at support@916th.com.

Do you offer order tracking?

Yes! Once your order ships, you’ll receive an email with a tracking number and link to follow your delivery in real-time.

Can I change or cancel my order?

You can request a change or cancellation within 12 hours of placing your order by contacting support@916th.com. After that, your order may already be in processing.

🛍️ Products & Stock

Are your products in stock?

Yes – all products listed on our site are in stock and ready to ship unless marked “sold out.” We regularly restock popular items.

Do you offer size guides?

Yes! Size guides are available on individual product pages. If you’re unsure, feel free to contact us before ordering.

Can I request a custom order or bulk purchase?

Please email support@916th.com with your request. We’ll do our best to accommodate bulk or special orders.

💬 Returns & Refunds

What is your return policy?

You may return eligible items within 14 days of delivery. Items must be in original condition and packaging. See our Return Policy for full details.

How do I request a refund?

Contact us at support@916th.com with your order number and reason for the return. We'll guide you through the next steps.

Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective or incorrect.

🔒 Payments & Security

What payment methods do you accept?

We accept all major payment methods including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

All payments are securely processed via encrypted checkout.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and trusted payment gateways to keep your data safe.

 

📧 Contact & Support

How can I contact 916th?

We're happy to help! Contact us at:
📧 support@916th.com
📦 Track My Order

We aim to respond within 24 hours on business days.

🛒 General Store Questions

Do you offer gift cards or discount codes?

Yes! From time to time we offer promo codes and seasonal discounts. Subscribe to our email list to get exclusive offers.

Where is 916th based?

We are a UK-based online store offering fast, reliable delivery and excellent customer service to customers across the UK and beyond.