Return and Refund Policy

At 916th we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return and refund policy outlines the steps you can take to return items and receive a refund.

1. Return Eligibility You may return items within 14 days from the date of receipt for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and with all tags, packaging, and accessories intact.
  • Items must be returned in their original, undamaged packaging (where applicable).
  • We cannot accept returns for final sale or clearance items.
  • Perishable goods, personal care products, and gift cards are non-returnable.

2. How to Return an Item To start a return, please follow these steps:

  1. Contact our customer service team at support@916th.com or via our online contact form with your order number and reason for the return.
  2. You will receive instructions on how to return the item and a return authorization (RA) number.
  3. Ensure the item is securely packed in its original packaging and include the RA number in the return package.

3. Refund Process Once your returned item is received and inspected, we will notify you via email of the status of your refund. If your return is approved, your refund will be processed within 7-10 business days, and a credit will be applied to your original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.

4. Return Shipping Costs

  • Return shipping is the responsibility of the customer, unless the item was received damaged, incorrect, or defective.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

5. Exchanges We currently do not offer direct exchanges. If you wish to exchange an item for a different size or style, please return the original item and place a new order for the desired product.

6. Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receipt. We will arrange for a return at no additional cost and either send a replacement or issue a refund.

7. Contact Information If you have any questions or need assistance with your return, please contact us at:

8. Changes to This Policy 916th reserves the right to update or change this Return and Refund Policy at any time. All updates will be posted on this page, and the date at the bottom will reflect the most recent version.